Longhand
Technical Leaders Inc.
Effective Date: May 12, 2026 | Last Updated: May 12, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Technical Leaders Inc., a Delaware corporation ("Company," "we," "us," or "our"), governing your access to and use of Longhand and all related services (collectively, the "Service"). By installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not install or use the Service.
For the purposes of these Terms, the following definitions apply:
"Agent" means a software workflow built using Longhand that performs a defined set of tasks autonomously or semi-autonomously, including data processing, content generation, classification, reporting, and other operational functions.
"API Key" means a unique authentication credential issued by a Third-Party Provider that grants programmatic access to that provider's services, stored securely on the User's local device.
"Content" means all text, data, information, outputs, or other materials generated through, uploaded to, or processed by the Service.
"Deliverable" means any Agent, configuration, Skill, workflow, document, or other artifact provided to a User or customer under a professional services engagement.
"Local Storage" means the storage of data exclusively on the User's device, including the operating system's secure credential store (e.g., macOS Keychain, Windows Credential Manager), without transmission to or retention on the Company's servers.
"Model Provider" means a third-party or local AI model endpoint whose capabilities are accessed through the Service via the User's API Keys or a local endpoint. As of the effective date of these Terms, supported Model Providers include Anthropic, OpenAI, Google (Gemini), xAI (Grok), and locally-hosted large language models running on Longhand's bundled llama-server runtime or any user-managed OpenAI-compatible local endpoint (e.g., vLLM, LM Studio, or a standalone Ollama install).
"Seat" means an authorized end-user license to install, access, and use Longhand on a single user's device under these Terms.
"Service" means Longhand, including all AI-powered tools, Agents, Skills, workflows, and associated features accessible via the platform.
"Skill" means a reusable, exportable specification within Longhand that defines how an Agent performs a specific task or set of tasks.
"Third-Party Provider" means any external entity whose services are accessed through the Service, including Model Providers, cloud services, and data platforms.
By installing, creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into a binding agreement.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. For material changes that affect your rights or obligations, we will provide at least thirty (30) days' advance notice via email or in-app notification. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.
You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to immediately notify us of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to safeguard your account credentials.
Each Seat authorizes a single named user to install and use the Service. You may install the Service on multiple devices that you personally own and control, but concurrent active use is limited to one device at a time and may be enforced via the Company's license server. You may not share, transfer, sell, or assign your Seat or account to any third party without our prior written consent. Enterprise customers with multiple Seats are governed by the terms of their applicable Statement of Work or enterprise agreement.
Longhand stores all API Keys exclusively on your local device using your operating system's secure credential store (e.g., macOS Keychain, Windows Credential Manager). API Keys are never transmitted to, processed by, or retained on Technical Leaders Inc.'s servers. You bear full responsibility for the security of your API Keys. Note: While the Service does collect certain analytics and usage data as described in Sections 4.2 and 8, this data never includes your API Keys, API request content, or API response content.
The Service stores all API Keys exclusively on the User's local device using the operating system's native secure credential store. This means:
When you use the Service to interact with Model Providers through your API Keys, all API requests are initiated directly from your device to the Model Provider's endpoints. No API request or response content passes through the Company's servers. The Company has no visibility into the content of your API interactions with Model Providers.
The Service does communicate with the following cloud services during normal operation:
cdn.crabnebula.app) using the Tauri updater. Update artifacts are signed with Minisign (which uses Ed25519 internally) and verified on the User's device before installation.
You acknowledge and agree that:
The Service supports the following Model Providers, configurable at the Skill or Agent level:
llama-server (on-device, no external network calls). Users may additionally register any OpenAI-compatible local endpoint they operate (vLLM, LM Studio, standalone Ollama installs).Each supported Model Provider exposes account-level controls that govern whether your prompts and responses may be used to train that provider's models. You are responsible for selecting the appropriate setting in your provider account. The Service does not alter your provider account-level training settings, and the Company makes no representation about default training behavior of any Model Provider. You may restrict the set of permitted Model Providers by written notice to the Company or through the Service's configuration settings.
The Company expressly disclaims all liability related to:
The Service facilitates the use of Third-Party Provider services through your API Keys. The Company is not a party to, and assumes no responsibility for, your relationship with any Third-Party Provider. Your use of Third-Party Provider services is governed solely by the terms and conditions of those providers. The Company makes no representations or warranties regarding the availability, reliability, accuracy, or performance of any Third-Party Provider services.
The Service includes an embedded vault that stores encrypted Skill bundles, MCP configurations, and credentials on the User's device. Vault contents are encrypted using a master key derived from credentials under the User's sole control. The Company cannot decrypt vault contents, recover master keys, or read transfer payloads in transit between Users. Vault data is treated as "Local Storage" for the purposes of Section 1.
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Service on devices that you personally own and control for your personal or internal business purposes, with concurrent active use limited to one device per Seat at a time.
You agree to use the Service in compliance with all applicable laws, regulations, and these Terms. You shall not:
The Service produces AI-generated outputs through interactions with Model Providers. You acknowledge that:
The Service enables you to build, configure, and deploy Agents and Skills that automate tasks. You acknowledge that:
The Service, including all software, algorithms, platform-level Skill templates, the Longhand runtime, designs, documentation, and associated intellectual property, is owned by or licensed to the Company and is protected by applicable copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms transfers any ownership rights to you.
You retain ownership of any Content you create, upload, or input into the Service. You retain ownership of all Agent configurations, Skills, and workflows you build using the Service. By using the Service, you grant the Company a limited, non-exclusive license to process your Content solely as necessary to provide the Service to you. This license terminates when you delete your Content or your account. The Company does not use your Content for training machine learning models. This commitment is unconditional. The Company will not introduce a consent pathway to override it without first amending these Terms and notifying you under Section 2.3.
Skills, Agent configurations, and workflows you build are yours. You may export them in their open specification format at any time during or after your use of the Service. You are never locked into Longhand usage or to the Company's consulting services.
If you provide the Company with suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you. This license does not extend to your proprietary data, customer data, or business-specific configurations.
Certain features of the Service, including Seat licensing, may require payment of fees. All fees are as stated on the Service's pricing page or in the applicable Statement of Work and are subject to change with at least thirty (30) days' advance notice. Unless otherwise stated, all fees are quoted in United States Dollars and are non-refundable except as required by applicable law or as set forth in the applicable Statement of Work.
Your use of Model Provider services through your API Keys incurs costs directly from those providers. The Company has no visibility into and is not responsible for any charges imposed by Model Providers or other Third-Party Providers. You are solely responsible for managing your usage and associated costs with each provider.
Your privacy is important to us. Our collection, use, and handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Given Longhand's local-first architecture, we emphasize that:
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY MAKES NO WARRANTIES REGARDING THE RESULTS OBTAINABLE FROM THE USE OF THE SERVICE, THE ACCURACY OF ANY AI-GENERATED CONTENT, OR THE PERFORMANCE OF ANY AGENTS OR SKILLS.
To the maximum extent permitted by applicable law, the Company further disclaims all warranties relating to Third-Party Provider services accessed through the Service, including the availability, performance, accuracy, or security of such services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).
Without limiting the foregoing, the Company shall have no liability for:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions set forth in this Section shall apply to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
You may terminate your account at any time by following the account deletion process within the Service or by contacting us at legal@technical-leaders.com. Upon termination, your right to access the Service will cease immediately.
The Company may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for any violation of these Terms. In cases of non-urgent violations, the Company will make reasonable efforts to provide notice and an opportunity to cure the violation before termination.
Upon termination:
Before initiating any formal legal proceedings, you agree to first contact the Company at legal@technical-leaders.com and attempt to resolve the dispute informally within sixty (60) days.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Washington County, Arkansas (Fayetteville). Each party irrevocably consents to the exclusive personal jurisdiction and venue of such courts and waives any objection based on inconvenient forum or lack of personal jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE PROCEEDING.
Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from any court of competent jurisdiction for claims related to intellectual property infringement, unauthorized access to the Service, or any other matter where such relief is necessary to prevent irreparable harm.
The Service is operated from the United States. If you access the Service from outside the United States, you are responsible for compliance with all applicable local laws and regulations. The Company makes no representation that the Service is appropriate or available for use in any particular jurisdiction.
If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, additional protections under the General Data Protection Regulation (GDPR) apply to your use of the Service, as described in our Privacy Policy. Nothing in these Terms limits your rights under the GDPR, including your rights to data portability, erasure, and access.
If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy. To the extent the Service incorporates automated decision-making technology (ADMT) as defined under the CPRA, you have the right to opt out of such processing for significant decisions. The Company does not use ADMT to make significant decisions about Users without human oversight.
The Company complies with applicable state privacy laws, including those in effect in Delaware, Iowa, Indiana, Kentucky, Minnesota, Nebraska, New Hampshire, New Jersey, Rhode Island, Tennessee, Colorado, Connecticut, Virginia, Utah, Montana, Oregon, Texas, and Maryland. Your rights under these laws are described in our Privacy Policy.
The Company complies with applicable obligations under the European Union Artificial Intelligence Act (EU AI Act), including:
Certain jurisdictions, including the European Union (AI Act Article 50, effective August 2, 2026) and the State of California (AI Transparency Act, effective August 2, 2026), require disclosure and labeling of AI-generated content. You are responsible for compliance with applicable AI content labeling laws in your jurisdiction when distributing content generated through the Service. The Service surfaces visible affordances marking AI-generated outputs today. Before the EU AI Act Article 50 enforcement date of August 2, 2026, the Service will add machine-readable provenance metadata to AI-generated artifacts (targeted approach: C2PA-aligned content credentials on supported output types). The Company tracks this work as a delivery commitment, not an aspiration.
You agree to comply with all applicable export control and sanctions laws and regulations. You represent that you are not located in, or a national or resident of, any country subject to comprehensive trade sanctions, and that you are not on any restricted-party list.
These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any action or proceeding arising out of or relating to these Terms that is not resolved through the dispute resolution process in Section 13 will be brought exclusively in the state or federal courts located in Washington County, Arkansas (Fayetteville). Each party consents to the personal jurisdiction of those courts and waives any objection based on forum non conveniens.
These Terms, together with the Privacy Policy, any applicable Statement of Work, and any other documents incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall be effective only if in writing and signed by the Company.
You may not assign or transfer these Terms or any rights or obligations hereunder without the Company's prior written consent. The Company may assign these Terms without restriction, including to a successor in connection with a merger, acquisition, or sale of assets.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, internet or utility outages, or failures of third-party infrastructure.
All notices from the Company to you may be sent via email to the address associated with your account or posted on the Service. Notices from you to the Company must be sent to legal@technical-leaders.com.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
Company: Technical Leaders Inc.
Email: legal@technical-leaders.com
Website: https://technical-leaders.com
Mailing Address: 1062 E Oaks Manor Dr., Fayetteville, AR 72703
By installing or using the Service, you acknowledge that you have read, understood, and agree to these Terms of Service.